Overview
Kapture CRM is a cloud-based CRM software designed to automate sales, customer service, marketing, and collections through a centralized system. It's designed to enable businesses to automate pre-sale and post-sale customer engagements from a single platform, boosting visibility across customer journeys. The service-centric engagement with omnichannel support, robust reporting and deep integrations are the core features of the platform. Although a few users mention that the interface isn’t quite as intuitive, Kapture CRM software stands out for its automation depth and enterprise-ready analytics.
Kapture CRM Specifications
Contact and account management
Lead capture and qualification
Opportunity and deal tracking
Sales forecasting and pipeline visibility
What Is Kapture CRM?
Kapture is a business software for customer-centric companies. Kapture CRM is a scalable, cloud-based full-service platform built to streamline the interaction between customers and your business. Previously called Kapture CX, the tool integrates sales CRM, helpdesk and workflow automation.
The system is cloud-based, and accessible via web as well as mobile apps. That means teams can handle leads, tickets, conversations and performance metrics all from one dashboard without having to switch tools.
Kapture Software Pricing
Pricing varies based on:
- Number of users
- Selected modules
- Deployment scale
- Industry-specific configurations
This pricing is recommended for medium size and large businesses who want custom workflows. Businesses need to contact the vendor for custom pricing details.
Users
Typical users include:
- Retail and e-commerce companies
- Consumer durable brands
- Travel and hospitality businesses
- Energy and utilities providers
- Healthcare and service professionals
- Large enterprises and FMCG organizations
Integrations
Kapture CRM software allows custom integrations for most parts of the third-party application.
Common integrations include:
- Zoho
- HubSpot
- Salesforce
- Microsoft Dynamics 365
- Shopify
- PayU
- Genesys
- Meta and X
The platform also offers powerful APIs, enabling companies to develop custom integrations. This flexibility also means the system is appropriate for organizations that are already heavily invested in various enterprise systems.
How Does Kapture CRM Work?
Kapture CRM works by centralizing customer data from multiple channels into one system.Leads, tickets and conversations are triaged into a unified dashboard of your choosing, where automation rules determine assignment, priority and follow-up.
Sales teams employ the system to track prospects, manage pipelines and forecast revenue. Support teams manage tickets through email, chat, social, and voice channels with complete interaction history.
Reporting tools can convert this data into reports that managers can use to track performance and streamline workflows. This step-by-step process mirrors the way CRM software examples today work in corporate worlds.
Choose Kapture CRM For Scalable Customer Support and Automation
Choose Kapture CRM if you’re looking for:
- Centralized ownership of sales and support functions
- One platform for omnichannel customer engagement
- Next level of Automation to reduce manual effort
- In-depth reporting and analytics for making decisions
- Industry-specific CRM configurations
Kapture CRM Features
Research has indicated that more than 40 percent of work time is dedicated to routine tasks, including emails and data entry. KaptureCRM tends to reduce the load by automating all routine sales and support activities.
The platform automatically tags requests, assigns tickets according to workload or agents’ expertise and notifies the agents about unresolved cases. Predefined replies speed up responses while keeping communication consistent.
A lot of customers want to resolve routine problems themselves. Digital self-service customers are more satisfied than traditional support users. Kapture CRM enables this with a customisable knowledge base.You can manage pages, set visibility and even optimize content for search. Customers resolve basic issues themselves so agents can focus on complex issues. This improves productivity for companies that use CRM management tools at scale.
Disorganized handling of multiple communication channels lead to delays. Kapture CRM software instantly brings all your customer conversations ,from social media, chat, email, phone and more , helping you to stay in control of your relationships at an affordable price.Agents have a complete ticket history and can add internal notes or reply publicly , all from one location. Email, chat, and social tickets are unified in one timeline.
Kapture CRM has a reporting feature for ticket trends, response times, agent stats as well as customer satisfaction.
Managers rely on these insights to identify bottlenecks, distribute workloads, and raise the quality of service.
Agents need quick answers during live conversations.Kapture CRM provides AI assistance , which offers responses as the conversation flow.Quicker responses increase accuracy and decrease the time to handle each case.
See The Software In Action Watch Free Demo!
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Kapture CRM Reviews
FAQs
Kapture CRM automates and streamlines sales, customer support, and communication processes with data-centrism across all operations.
It is great for expanding teams, but small businesses with simple needs find it too complex or expensive.
Yes, it offers APIs to integrate with custom extensions and workflow.
Yes, Kapture CRM offers a mobile app available for sales and support team.
Currently, the platform supports English.
Yes, Kapture CRM offers a trial period so you can test the features offered before making a decision to purchase.
