Penelope Software Features

Explore what Penelope Software offers — from day-to-day workflows to advanced capabilities.

4 features

Configurable Smart Forms & Workflows

Penelope login lets organizations build forms and workflows that actually match how their programs operate, rather than forcing teams to adapt to a rigid system. Automated workflows reduce repetitive manual steps, and smart forms make data collection faster and more consistent. 

Appointment Management

The scheduling module in this tool keeps staff calendars, client appointments, and group sessions. Appointments sync directly with Microsoft Outlook, which makes it easy for workers to stay on top of their day without switching between systems. Reminders go out automatically via email or SMS, cutting down on missed appointments.

Flexible Reporting

It comes with a library of prebuilt reports and also gives organizations the ability to access raw data for more advanced analysis. Reports can be exported to Excel, Crystal Reports, or MS-ACCESS. Managers can review staff caseloads, track program outcomes, and pull data for grant writing or compliance reviews.

ClientConnect & Engage Mobile Portal

Through ClientConnect and the Engage mobile feature, clients can book appointments, complete documentation, make payments, and stay in contact with their providers, all from their phones. The Add.Me self-intake form lets new clients register independently without needing to call the office. 

What Is Penelope Software?

Penelope is a cloud-based case management system built for human services and healthcare organizations that need to track clients, manage programs, and coordinate care. It handles everything from intake and scheduling to service plans, notes, and outcomes reporting.

It is trusted by governments, nonprofits, and community agencies worldwide that need a secure, configurable, and reliable platform to run daily operations.

Penelope System Integrations

Third-party apps and tools integrations are supported by this EMR software solution, which includes:

Book a free Penelope demo to know more about its integration capabilities.

Who Is Penelope Software For?

This system can be leveraged by:

  • Human Services Organizations
  • Mental Health Agencies
  • Substance Abuse Programs
  • Nonprofit Organizations
  • Criminal Justice Programs
  • Disability Support Services
  • Home Visiting Programs
  • Government Departments
  • Military and Police Services
  • Universities and Educational Institutions

How Much Does Penelope Software Cost?

Penelope does not publish fixed pricing publicly. Costs vary based on organization size and the specific modules required.

  • Custom Penelope Pricing Plan: Available on request, based on the number of users and service scope
  • Tiered Plans: Three customizable tiers offered to suit different organizational needs

Contact the sales team directly for a tailored breakdown.

Why Choose Penelope Software?

Penelope stands out as a purpose-built case management solution for organizations that handle complex, multi-program service delivery. It scales from mid-sized agencies to large government-linked networks.

On the security side, it complies with HIPAA and HITECH in the US, PIPEDA in Canada, GDPR in the EU, and the Privacy Act 1988 in Australia. Data is hosted on AWS infrastructure with AES-256 encryption and nightly backups. For teams that need a secure, adaptable, and fully integrated platform, this tool delivers on all fronts.

Connect with our software assistance team to clear any doubts. You can also watch a free demo and read unbiased Penelope software reviews.

Patient Portal Included
Mobile App Included
User Login Included
Activity Calendar Included
Claims Management Included
Patient Demographics Included
HIPAA Compliance Included
e-Prescriptions Not included
Telehealth Not included
Payment/Billing Included
Administrative Management Included
Invoicing Included
Laboratory Integrations Not included
Personalized Forms Included
Appointment Scheduling Included

Pros

5
  • Highly configurable to suit different program types
  • Appointments sync directly with Microsoft Outlook
  • Clients can self-manage via the mobile portal
  • Cloud-based with off-site data backup and hosting
  • Streamlining software upgrades, data collections, and reporting tools

Cons

2
  • Custom reports come at an additional cost
  • Initial setup and customization can feel complex

Penelope Software Reviews

Overall Rating

4

2 Review(s)

Rating Distribution

5

(0)

4

(2)

3

(0)

2

(0)

1

(0)

Share your experience
John S.

Consulting

Ease of use
8
Value for money
8
Customer Support
7
Functionality
8

My software review

Pros

The platform has been a dependable part of our daily operations. It handles core tasks smoothly and keeps everything organized without adding complexity.

Cons

Limited advanced customization options.

Damian K.

Technology

Ease of use
8
Value for money
9
Customer Support
7
Functionality
8

An excellent System

Pros

The software offers a good mix of features that support our workflow and improve efficiency. It covers most of our needs, though there are occasional areas where improvements could enhance usability. Still, it delivers solid value for the price.

Cons

Occasional lag in updates or syncing.

Frequently Asked Questions

No, the Penelope by athena does not have a free plan. It is a paid platform, and pricing is customized based on the size and needs of each organization.

Yes, the Penelope platform is fully cloud-based. 

Penelope tool currently supports English.

Penelope’s solution gives users access to support through email, phone, chat, a knowledge base, and FAQs. Training options include in-person sessions, live online training, webinars, documentation, and videos. You can also reach out to the team for detailed pricing information.

Yes, the Engage for Penelope mobile feature lets clients and staff fill out documents and communicate with providers directly from their mobile devices. Users access the platform through a single Penelope login.

The platform provides API integration that allows connections with select third-party applications.

Yes, Penelope EMR is mobile-friendly and works across devices. The ClientConnect portal gives clients full access to their service information, appointments, and documents from iOS or Android devices using their Penelope login.

Yes, a free trial is available. No credit card is required to get started, and you can also request a free demo for a guided walkthrough of the platform.