Acefone Software

Acefone Software is a cloud communication platform designed for businesses that need to manage customer calls through an internet-based system. It can fit a sales team making outbound calls as well as a support team handling incoming requests. For example, a support manager can set up an IVR menu so callers are directed to the appropriate department. An outbound team can use a dialer when working through a large lead list. If a customer’s call gets disconnected, the sticky agent option can help reconnect them with the same representative. Managers can also use call reports to review activity and monitor response times. Acefone supports communication through voice along with channels such as WhatsApp, email, SMS, and video from its contact center environment. It also connects with CRM and helpdesk platforms such as Salesforce, HubSpot, and Zendesk.

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Acefone Software

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