Glassix Software

Glassix Software is an omnichannel customer communication platform for support and sales teams that manage digital conversations. It brings customer messages from channels such as WhatsApp, SMS, email, and live chat into one workspace. The software lets a support agent continue helping a customer after they move from live chat to email without losing the earlier conversation. It can route the new incoming messages to the appropriate team based on configured rules. A business running a WhatsApp campaign can also handle customer replies within the same platform instead of moving between separate messaging tools. Agents can keep track of ongoing conversations while supervisors have a clearer view of customer interactions. Glassix is therefore suited to teams that deal with customers across several digital communication channels during their daily work.

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Glassix Software

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